FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION | COURT BOOKINGS | GAMEPLAY & LESSONS
FACILITIES & SERVICES | POLICIES & SAFETY | OTHER INQUIRIES

General
Information

  • Monuments & Landmarks Nearby

    ARC is located just a short walk from some of Kuala Lumpur’s key landmarks:

    • 2 km from KLCC (Petronas Twin Towers)

    • 1 km from Intermark Mall

    Whether you're exploring the city or heading in for a game, we’re right in the heart of it all — yet tucked away in a quiet, leafy pocket of Damai.

    By Car

    We're just off Jalan Tun Razak, nestled in a calm corner of Damai. Parking is available nearby, and we’re easy to find via Google Maps or Waze.

    By Ride-Hailing

    Grab will get you here with ease. Simply set your destination to “Ampang Racquet Club (ARC)” for the most accurate drop-off point.

    By MRT

    We’re just a 1 km walk from MRT Ampang Park (Putrajaya Line). From the station, head toward Jalan Tun Razak, turn into Lorong Damai 6, and we’ll be waiting at the end of the lane.

  • We’re open daily from 7AM to 12AM, Monday to Sunday. Our last court booking is at 11PM.

    Any changes to operating hours, including public holidays or special closures, will be announced on our social media pages.

  • Drop us a line at +60 12 794 9834 or hello@arcplay.co.


    Follow us on Instagram for more updates and events.

  • Yes, roadside parking is available near the club. The nearest parking lot is available at Intermark, just a short walk away.

    We also have valet service on site.

  • Yes, all guests enjoy access to our showers, complete with essential toiletries to enhance your post-game experience.

    We do offer towels upon request, just reach out to the onsite staff.

  • Yes, we do have a dedicated prayer room/surau for all guests who need a quiet and comfortable space to perform their prayers. The surau is behind the reception counter. If you need help finding it, our team will be happy to guide you.

    Guests may take ablution (wudhu) in our washrooms, and we provide clean slippers so you can move comfortably between the bathroom and the surau. Prayer mats are available inside the room, and you are welcome to leave your personal belongings there while you pray.

    The surau is currently a shared space, but if you require privacy, please let our FOH staff know and we will do our best to accommodate.

Court
Bookings

  • Find us on the PlaybyPoint app!

  • We have 3 pickleball courts and 1 padel court, all with top-notch surfaces and great lighting.

  • Absolutely. From friendly matches to corporate events, we’ve got you covered. Contact us at hello@arcplay.co for more details.

  • The waitlist for classes opens when the slot is fully booked online. As members cancel their reservations, individuals on the waitlist will automatically move up, securing a slot. The waitlist operates on a first-come-first-serve basis, and those on the waitlist will be notified in the order they joined.

  • Certainly! You can move or cancel your reservation at least 12 hours before the scheduled session to avoid forfeiture of credit. Once it’s canceled, you will be refunded with club credits to your PlayByPoint wallet. Next, you may rebook your new session using your club credits!

  • You can reserve a court for 1 to 3 hours. Each account may reserve a maximum of 2 courts per session. Booking more than 2 courts for a single session will be considered a Private Event, with different rates. For such bookings, contact hello@arcplay.co

  • Cancellations must be made at least 12 hours in advance.

    Late cancellations will result in the loss of booked credits, except in cases of hazardous weather or extenuating circumstances.

  • ●      Court Rental: Reservations begin promptly. Late arrivals will not result in extended booking times or prorated fees.

    ●      Group Lessons: Late arrivals after the lesson starts will be considered no-shows and will not be refunded.

  • No-shows are charged in full after a 15-minute grace period from the reservation start time.

  • All sales on court rentals and lesson packages are final and non-refundable. However, unused credits may be transferred to another member.

  • Arrive 10 minutes early, especially if it’s your first time. Check-in at the reception with your reservation details. If you’re more than 15 minutes late, your slot may be given to others.

Gameplay
& Lessons

  • We sure do. Our certified coaches offer lessons for all skill levels. Head over to our Coaches Page for more info

  • Yes! We run regular clinics, leagues, and open play sessions. Check out our Instagram for what’s coming up.

  • Don’t worry, we’ve got you!

    We offer premium racquets and paddles for rent and carry a selection of balls and apparel at our pro shop.

Facilities
& Services

  • Yes! We host tournaments for all levels. Follow us on social media for the latest updates.

  • Subscribe to our newsletter or follow us on our social media pages for news and events.

  • Absolutely!

    We offer a variety of events that cater to different needs and preferences, including teambuilding activities, private group padel clinics, corporate events, brand events and activations, private parties and fitness workshops.

    Drop us a line at hello@arcplay.co

Policies
& Safety

  • At ARC, we require all players to wear appropriate sportswear.

    Men are required to keep their shirts on while playing, ensuring a respectful and refined environment for all.

  • Safety first! Remember to:

    ●      Warm up before play.

    ●      Stay hydrated.

    ●      Report any issues to our staff.

    ●      Respect the ARC community and code of conduct.

  • Please consult with your doctor prior to engaging in any exercise. If cleared by your doctor, please inform our operations crew at each session.Your safety and well-being are important to us.

Other
Enquiries

  • We love having little ones around!

    Infants and toddlers must be supervised by an adult at all times. Older children who are comfortable on their own are welcome to relax in the lounge area.

    As much as we love pets, they’re not allowed on the premises — to ensure a safe, respectful space for everyone in our community.

  • We’d love to have you! Check our Linkedin Page or contact hello@arcplay.co for openings.

  • We’re all ears. Share your thoughts via whatsapp at +60 12 794 9834, hello@arcplay.co or we’d be happy to chat on-site too.

  • Yes!

    Friends and family can comfortably watch the game from Café ARC upstairs.

  • There are no strict age restrictions. Pickleball and padel is a sport suitable for players of all ages, and we welcome players from young to senior.